Delivery Times:
Titan Support Systems, Inc. is a manufacturer and does not carry items in stock. All of our wraps, suits and shirts are made to order to match your exact specifications. Please understand that our turnaround times reflects our commitment to creating a product that is uniquely your own.
Other customized products like TEXAS belts and shoes are subject to stated estimated delivery times.
Changing orders during the production cycle may add to the estimated production time frame. You may also refer to our dealer page for Authorized Titan dealers who carry inventory and are ready to ship. *See individual items for delivery times. If you need a product by a specific date please call us at 800-627- 3145.
Duties and VAT taxes for International orders:
Titan ships your package DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country’s customs policies please contact your local customs office. It is the sole responsibility of the recipient (customer) to pay for all duties and taxes at the time of delivery.
USPS’s local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery. If a customer refuses to pay these charges, and takes possession of merchandise and Titan is charged for these additional fees, Titan is authorized to charge the customer’s credit card on file for reimbursement of these charges.
Return & Exchanges Policy:
If unsatisfied with your purchase call 800-627-3145 or email us at returns@titansupport.com to obtain a RAN number. All items may be returned within 30 days for a refund or exchange. All gear must be returned clean otherwise customers will be charged a $15.00 laundry fee.
Return Policy Exception:
Purchases made through Titan, excluding TITEX and ER RACKS*, may be returned within 30 days of the ship date. If you are unsatisfied with your purchase call 800-627- 3145 or email us at returns@titansupport.com to obtain a RAN number. All returns must have an RAN number, otherwise items will be refused.
All gear must be returned clean, and in resalable condition, otherwise customers will be charged a $15.00 laundry fee, and subject to return refusal. *TITEX and ER RACKS are non-returnable and non-refundable unless received damaged, defective, or the wrong item(s) was shipped. Merchandise returned will be eligible for refund, exchange or credit towards your next purchase. See Return Policy Exception for items not covered under our return & exchange policy.
Return Policy Exception: Return policy does NOT apply to wholesale accounts and special custom orders designed by customer. A custom item is one that goes beyond the required prompts during product ordering (color, weight, height, chest, and embroidered items etc.).
Return policy does NOT apply to TITEX and ER RACK products, as all sales are final. Gift certificates may not be returned for a refund, credit, or exchange.
Gift/Meet Certificates:
Original embossed Gift/Meet certificate must be mailed in for redemption to the following address:
Titan Support Systems, Inc.
Attn: Sales
9830 South Padre Island Drive
Corpus Christi, TX 78418
Include ship to information such as name, complete address, contact number, and email address in the event there are any questions on your order.
Purchase amounts that exceed the value of the tendered Gift/Meet Certificate will require a credit card for the balance due. Gift/Meet Certificates will not be returnable or exchangeable for cash, credit or refund.
Other discounts may not be used to purchase Gift/Meet Certificates.
A Gift/Meet certificate cannot be used to purchase Gift/Meet Certificates.
Your purchase or use of a Gift/Meet Certificate constitutes acceptance of these Terms and Conditions. These Terms and Conditions are subject to change without notice.
Refunds:
Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
Original shipping and handling fees are non-refundable for preference returns. Preference returns are returns that are made for any reason other than receipt of damaged/defective or the wrong item was shipped. Refunds will be made in the form of the original payment.
